1. These terms may have changed since you last reviewed them 

1.1 For a list of changes and when they were made, please contact us: saasoperations@matrixiq.com 

2. Where to find information about us and our products 

2.1 You can find everything you need to know about us, Matrix Telematics Limited (trading as Matrix iQ), and our products on our website before you make an order, bolt.matrixiq.com.  

2.2 We have developed a Telematics and Camera Service comprised of certain software applications which allow you to monitor and interact with your Telematics and Camera device (the Device). In order to provide the Telematics and Camera Service to you, we make software applications available to subscribers via the Trak+ App (the App).  

2.3 For more information about the terms on which we provide the App to you, please see: bolt.matrixiq.com/pages/t-cs-app-supply. 

3. We will only accept orders when we have checked your order 

3.1 We will contact you to confirm we have received your order and we accept it when we dispatch or supply the product and confirm dispatch or supply to you.  

4. Sometimes we reject orders 

4.1 Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside the UK or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid. 

5. We charge you for the Device when we accept your order 

5.1 If you have ordered a Device, you will own it once we have received payment in full for the device. 

5.2 However, for some of our subscription services (such as the Telematics and Camera Service) we take payment at regular intervals (either monthly or yearly), as explained to you during the order process on our website.  

6. We pass on increases in VAT 

6.1 If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect. 

7. How you can use the Device 

7.1 You must not allow any unauthorised access to, or use of, the Device and/or any documentation we may provide to you. For example, you must only attach the Device to a vehicle owned by you or where you have permission from the vehicle owner to attach the Device, and you must make sure that no one uses the Device without your permission.  In the event of any such unauthorised access or use, you must promptly notify us by contacting us at: saasoperations@matrixiq.com 

7.2 For more information about how you can use the App, please see: bolt.matrixiq.com/pages/t-cs-app-supply. 

8. We're not responsible for delays outside our control  

8.1 If our supply of your product, such as the Device, is delayed by an event outside our control, such as a strike, failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of one of our suppliers or sub-contractors, we will contact you as soon as possible to let you know and will do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team at saasoperations@matrixiq.com  to end the contract and receive a refund for any products you have paid for in advance, but not received.  

9. Products can vary slightly from their pictures

9.1 A product's true colour may not exactly match that shown on our website, on your Device or in our marketing or its packaging may be slightly different.  

10 If you bought online, you have a legal right to change your mind 

10.1 Your legal right to change your mind.

For most of our products online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below. 

10.2 Product warranty.

In addition, we offer our UK customers a 12 month warranty for most products bought online from the date the product is dispatched. This product warranty does not affect your legal rights if there is something wrong with your product (for more on those rights see You have rights if there is something wrong with your product). Please contact saasoperations@matrixiq.com if you have any questions about this warranty or if you want to make a claim under the warranty. 

10.3 When you cannot change your mind.

You cannot change your mind about an order for goods which become mixed inseparably with other items after their delivery. 

10.4 The deadline for changing your mind.

If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If the goods in an order are split into several deliveries over different days, the period runs from the day after the last delivery.  

10.5 How to let us know.

To let us know you want to change your mind, contact our Customer Service Team at saasoperations@matrixiq.com. 

10.6 You have to return the product at your own cost.

You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, please contact our Customer Service Team at saasoperations@matrixiq.com. 

10.7 We only refund standard delivery costs.

We don't refund any extra you have paid for express delivery or delivery at a particular time. 

10.8 We reduce your refund if you have used or damaged a product.

If you handle the product in a way which would not be acceptable in-store, we reduce your refund to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, for example, if the Device has been marked or damaged or if there is evidence that the Device has been used with the App, no refund may be due. Our Customer Service Team at saasoperations@matrixiq.com can advise you on whether we're likely to reduce your refund. 

10.9 When and how we refund you.

If you tell us you've changed your mind about a product that hasn't been delivered, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.  

11. You can end an on-going contract (find out how) 

11.1 We tell you when and how you can end an on-going contract with us (for example, for a subscription to the App that you purchase along with your Device) during the order process on our website or App and we confirm this information to you in writing after we've accepted your order. Please see the App and Telematics and Camera Service terms for more information: bolt.matrixiq.com/pages/t-cs-app-supply. If you have any questions, please contact our Customer Service Team at saasoperations@matrixiq.com. 

12. You have rights if there is something wrong with your product 

12.1 If you think there is something wrong with your product, you must contact our Customer Service Team at saasoperations@matrixiq.com We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us. 

Summary of your key legal rights  

For the Devices we provide, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the device your legal rights entitle you to the following: 

• Up to 30 days: if your goods are faulty, then you can get a refund.   
• Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.   
• Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.    

13. We can change products and these terms 

13.1 Changes we can always make.

We can always change a product: 

• to reflect changes in relevant laws and regulatory requirements; and 
• to make minor technical adjustments and improvements, for example, to address a security threat. These are changes that don't affect your use of the product. 

13.2 Changes we can only make if we give you notice and an option to terminate.

We can also make other changes to the product or these terms, for example to the product price or functionality or to change the way these terms are drafted to make them fairer or clearer to you, but if we do so we'll notify you and you can then contact our Customer Service Team at saasoperations@matrixiq.com  to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received. 

14. We can end our contract with you 

14.1 We can end our contract with you for a product and claim any compensation due to us if: 

• you do not make any payment to us when it's due (we will make 3 attempts to take payments due from you via your chosen payment method) and you still don't make payment within 7 days of our reminding you that payment is due; 
• you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, your delivery address; and/or 
• you don't, within a reasonable time, allow us to deliver the product to you. 

15. We don't compensate you for all losses caused by us or our products 

15.1 We're responsible for losses you suffer caused by us breaking this contract unless the loss is: 

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable). 
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.  
• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us. 
• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.  

16. We use your personal data as set out in our Privacy Notice 

16.1 How we use any personal data you give us is set out in our Privacy Notice: bolt.matrixiq.com/pages/privacy-policy. 

17. You have several options for resolving disputes with us 

17.1 Customer Services.

Our Customer Service Team at saasoperations@matrixiq.com will do their best to resolve any problems you have with us or our products. 

17.2 You can go to court.

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in. 

18. Other important terms apply to our contract 

18.1 We can transfer our contract with you, so that a different organisation is responsible for supplying your product.

We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 

18.2 You can only transfer your contract with us to someone else if we agree to this.

You will need to contact us to let us know that you want to transfer the contract or the telematics device to someone else. The new owner will need to contact us for information about how to transfer ownership of the telematics device.  

18.3 Nobody else has any rights under this contract.

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it. 

18.4 If a court invalidates some of this contract, the rest of it will still apply.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply. 

18.5 Even if we delay in enforcing this contract, we can still enforce it later.

We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.